Conditions in which our refund policy is applicable

"New Shop Mart" hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. We are expanding our cancellation and return policy just to take care of all your concerns.

  • Order has not been shipped yet: You can cancel any order that has not been shipped to you. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 5-10 days.
  • Order was damaged when received: We take care of the product that reaches you and the packaging. We ensure that you get the product the way you had seen it while ordering it. However, we would be more than happy to replace or cancel your order if the received items are delivered damaged or opened. We would request you to let us know of the damage the day you receive it.
  • Incorrect items received: At time, it happens that because of some misunderstanding, any wrong item gets delivered to you. We are very much accurate while shipping and delivering the products to you but if in case, it happens then we will pick the item from your house and get it replaced or canceled as soon as possible.

When the ordered item is not shipped:

You have full authority to cancel any product that has not been shipped. The amount paid by you would be refunded to you if the payment mode is prepaid and would be reflected in your account within 5-10 days. In case, the mode of payment is COD then you will have to provide you account details to us so we can transact your amount directly to your account.

When the ordered item was damaged at the time of receiving:

We mandate that sellers listed on our website take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond control, the items delivered might get damaged in transit.

When the items is different from what was ordered:

We will take a strict action if the items that you ordered are different from the items that have been delivered to you. It case, if it happens then we will require the sellers to ship the right items to you right away. Please send us an email at customercare@ "New Shop Mart" with the order ID and complaint details. We would respond to it in 48 hours. We would try and reverse pick up the product from your location wherever possible, at other locations we will try and find a mutually agreeable solution. Refund would be processed after the item has been shipped back or picked up from customer location.

Any other reasons for cancellation or return would be handled on a case to case basis:

Following shall not be eligible for return or replacement

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Items that have been used
  • Products with tampered or missing serial / UPC numbers

Order cancellation

"New Shop Mart" reserves the right to cancel any order without any explanation for doing so, under situation where "New Shop Mart" is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Website policy or for any other reason. However, "New Shop Mart" will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.

Applicable Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Mumbai.

Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale India. "New Shop Mart" does not claim anything which shows that the materials in the website are appropriate or available for use in other countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and "New Shop Mart" is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark and Restriction

This site is controlled and operated by "New Shop Mart". All the material on this site, including images and the illustrations are protected by copyrights and trademarks. There are other intellectual property rights also that are owned and controlled by us. The material on the website are owned, operated, licensed and controlled solely by us.

We have authority that if you copy, reproduce, republish, post or distribute such material in any way, we can terminate your account forever and can file a legal case against you.